Our core business is IT support in Johannesburg for servers and desktop PCs as well as maintaining business IT systems. We operate in Johannesburg and surrounding areas and have been in operation for over 8 years. We support Windows systems, Mac and Android (tablets and phones). We offer remote support when applicable so as not to interfere with your daily operations. When choosing an IT Support Company it is important to ensure that all your needs will be covered. We strive at provide an awesome, consistent IT Support Services to all customers
We spend a great deal of our time researching solutions to IT support problems. We have many years of combined experience in IT support and we can also recommend new technology to enable your business to grow. We understand that whether you are looking for IT support for a small home office or a large national company, you want the IT services to be provided promptly and professionally. At Soft Edge Solutions we will ensure that you have absolute peace of mind that your IT support needs are being taken care of and that you are provided with the assistance you need, when you need it.
We offer both pay-as-you-go IT Support in Johannesburg for smaller companies where IT Support is not a priority as well as managed IT Support Services for companies that require maximum uptime of their IT systems for one low monthly fee. Please feel free to browse through both types of IT Support Services on the right of this page to see which is right for you.
As a business owner, you are constantly looking for ways to minimise IT support costs while maximising IT uptime. As a result we offer various types of IT support services to fit in with your requirements and budget:
This type of IT support has been very common in the IT services industry since IT support became a industry. It is also known as "Time and Materials" IT support or call out based IT support. The concept behind this type of IT support is that the customer pays for the materials as well as pays our hourly rate rate when they you a problem. It is useful for small companies of 5 users or less who have infrequent IT problems, and when they do they can afford to be down for several hours if need-be. It is not suitable for larger companies or in a company downtime costs the company a significant amount of money. It is also referred to as a break-fix IT support model as something needs to break first to warrant a call out and that is not a very effective way to deal with IT
Block Hours is basically a way to purchase a bunch of hours upfront at an agreed price. We agree on the rate with you beforehand and you are free to use those hours when needed. We offer a discounted rate on our IT services depending on the amount of block hours taken per month. This allows you the flexibility to use the hours as you please without doing the paperwork and the hassle of paying multiple bills. This type of IT support is good for smaller companies as it provides an overall saving on the monthly spend on IT services averaged out over time. It is still, however, unsuitable for companies that cannot afford downtime as we are still working on a break-fix IT support model in this instance.
Managed IT Services
Managed IT Services means you will receive a list of well-defined IT services on an ongoing basis, with well-defined "response and resolution times" for a fixed rate or a flat fee per device. This includes 24/7 Monitoring of Servers, a Help desk for your daily computer issues and on-site visits by a technician when issues cannot be resolved remotely. We can also include backup and disaster recovery and server virtualisation in this service. This is based on a managed services model, our services are proactive in nature, rather than reactive. Using managed services, IT issues are prevented before they become problems, thus reducing down-time. Because we charge a flat monthly fee to maintain your computer IT systems, rather than an hourly break-fix model, our costs are reduced when your network and IT systems are healthy.