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Wednesday, 30 July 2014 06:57

What Types of IT Support do we Offer?

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As a business owner, you are constantly looking for ways to minimise IT support costs while maximising IT uptime.  As a result we offer various types of IT support services to fit in with your requirements and budget:

Pay-As-You-Go

This type of IT support has been very common in the IT services industry since IT support became a industry. It is also known as "Time and Materials" IT support or call out based IT support. The concept behind this type of IT support is that the customer pays for the materials as well as pays our hourly rate rate when they you a problem.  It is useful for small companies of 5 users or less who have infrequent IT problems, and when they do they can afford to be down for several hours if need-be.  It is not suitable for larger companies or in a company downtime costs the company a significant amount of money.  It is also referred to as a break-fix IT support model as something needs to break first to warrant a call out and that is not a very effective way to deal with IT

Block Hours

Block Hours is basically a way to purchase a bunch of hours upfront at an agreed price. We agree on the rate with you beforehand and you are free to use those hours when needed. We offer a discounted rate on our IT services depending on the amount of block hours taken per month. This allows you the flexibility to use the hours as you please without doing the paperwork and the hassle of paying multiple bills.  This type of IT support is good for smaller companies as it provides an overall saving on the monthly spend on IT services averaged out over time.  It is still, however, unsuitable for companies that cannot afford downtime as we are still working on a break-fix IT support model in this instance.

Managed IT Services

Managed IT Services means you will receive a list of well-defined IT services on an ongoing basis, with well-defined "response and resolution times" for a fixed rate or a flat fee per device. This includes 24/7 Monitoring of Servers, a Help desk for your daily computer issues and on-site visits by a technician when issues cannot be resolved remotely. We can also include backup and disaster recovery and server virtualisation in this service.  This is based on a managed services model, our services are proactive in nature, rather than reactive. Using managed services, IT issues are prevented before they become problems, thus reducing down-time. Because we charge a flat monthly fee to maintain your computer IT systems, rather than an hourly break-fix model, our costs are reduced when your network and IT systems are healthy.

Read 1865 times Last modified on Wednesday, 30 July 2014 07:25

Our IT Support Services

    • Remote and On-Site IT Support
    • Server IT Support
    • Desktop IT Support
    • Internet Connectivity Setup/Support
    • Email Configuration and Support
    • Virus & Malware Removal
    • Infrastructure Consulting and Support
    • Backup and Disaster Recovery
    • Google Apps/Office 365
    • Software Installation and Support
    • General IT Support 
 

Areas of Operation

We offer IT Support to the greater Johannesburg region, including:

  • On-Site and Remote IT Support in Benoni
  • On-Site and Remote IT Support in Boksburg
  • On-Site and Remote IT Support in Edenvale
  • On-Site and Remote IT Support in Kempton Park
  • On-Site and Remote IT Support in Alberton
  • On-Site and Remote IT Support in Bedfordview
  • On-Site and Remote IT Support in Sandton
  • On-Site and Remote IT Support in Rivonia
  • Remote IT Support in Roodepoort

Pay-As-You-Go IT Support

Quality, affordable IT Support when you need it.

Pay Only When Needed

No Contracts

Fast Response

Ideal for Home/Home Office

 
 

Managed IT Support Services

Complete Proactive Monitoring and Maintenance of your IT Systems

Fixed monthly Costs

No Contracts

Priority Response

Ideal for Small/Medium Businesses

 
 

Why Use Us for IT Support?

  •  Qualified, Friendly Technicians— Our technicians are trained and experienced in all aspects of IT support 

     

  •  Commitment to Our Clients— Our company is small and we offer personal service to all our clients.  IT Support is what we do and we do it well 

     

  •  Free On-Site Quotations - We Come to You.  No obligation.  Let us assess your IT support needs in under an hour

     

 

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