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Managed IT Support Services

Managed IT Services allows us to take care of your IT requirements for one low monthly cost while ensuring that your IT systems are running as smoothly as possible with minimum downtime

Based on a managed services model, our services are proactive rather than reactive. Using managed services, IT issues are prevented before they become problems to be fixed. Because we charge a flat monthly fee to maintain your computer IT systems, rather than an hourly break-fix model, our costs are reduced when your network and IT systems are healthy.

 

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Maintenance contracts allow for the scheduled maintenance and management of your IT infrastructure as well as fixed, predictable pricing for IT support.  It is at the core of our managed IT services offering

Managed IT Support Options:

Server Management: (Windows Server 2008 and above supported)

Includes the following managed IT services:

  • Advanced Performance Monitoring
  • Key Application Monitoring
  • Regular Audits
  • Scheduled Preventative Maintenance
  • Monthly IT Maintenance
  • Antivirus Management
  • Configuration Management
  • Patch management
  • Unlimited Remote and On-Site Support

Desktop Management: (Windows 7 and above supported)

Includes the following managed IT services:

  • Regular Audits
  • Scheduled Preventative Maintenance
  • Monthly IT Maintenance
  • Antivirus Management
  • Configuration Management
  • Patch management
  • Unlimited Remote and On-Site Support

Backup Management:

Includes the following managed IT services:

  • Setup
  • Monthly Backup Monitoring

Backup Rotation:

Includes the following managed IT services:

  • 2 Backup drives (charged separately)
  • Bi-monthly backup drive rotations
  • We keep one backup drive on our premises in case of fire/theft at your premises

Network Management:

Includes the following managed IT services:

  • Internet Connectivity maintenance (we deal with Telkom and your ISP on your behalf)
  • Pricing analysis (to determine if you are currently paying too much for Internet)
  • Router Monitoring
  • Switch Monitoring
  • Unlimited Remote and On-Site Support of the network
  • Monthly Network Health Review

This service protects your critical IT systems and helps keep your business running. It helps you to avoid the following common issues:

• Downtime
• Virus attacks on your network and PCs
• Attempts to hack into your network
• Slow internet connection
• Lack of access to important data

What might seem like a small IT problem can often lead to a major business headache. Managed Networks prevents this through four core services:

Managed Networks

From automatic back-up and antivirus checks to full systems diagnosis and reporting, your IT infrastructure will be taken care of, freeing up your time to focus on growing your business.

How does it work?

Getting your systems protected is easy. There is no hardware to install or any training required. Simply give us a call now and they will have you up and running in no time.
You can choose the level of service you’d like, and build it up a step at a time, or you can take all four services for maximum protection and minimum downtime.

Why Use Us?

  •  Fast Response— We provide a 4 hour response time for emergency calls    

     

  •  Qualified, Friendly Technicians— Give us a call and put our staff to the test

     

  •  Commitment to Our Clients— Our company is small and we offer personal service to all our clients

     

  •  Flexible Packages to Suit YOUR Needs— We structure our packages around you

     

 

Our IT Support Services

    • Remote and On-Site IT Support
    • Server IT Support
    • Desktop IT Support
    • Internet Connectivity Setup/Support
    • Email Configuration and Support
    • Virus & Malware Removal
    • Infrastructure Consulting and Support
    • Backup and Disaster Recovery
    • Google Apps/Office 365
    • Software Installation and Support
    • General IT Support 
 

Microsoft Partner

Google Partner